How You Look at Your Library’s Users Affects Customer Service

 

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Patron. Customer. User. Borrower. Client. Member. Visitor. We have countless terms for the people who use our libraries. Which is most appropriate? Which is the most accurate? What are the implications of using library jargon to describe our audiences? What are the implications of using non-library terms? Why does it matter?  Glick the pic to read more.

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